Faq's

Yes. Our team has been trained to handle any claim from any insurance company. We have developed numerous programs and developed strategic partnerships with every major auto insurance companies, as well as many smaller ones. Our goal is to use these relationships to get your car through the process as quickly and painless as possible.
Yes. Many of our customers have repairs done without going through their insurance. If you are unsure how to proceed, stop by for a Free Estimate. Most estimates take about 10-15 minutes depending on the amount of damage. At this point, we will provide you with several options and scenarios so you can make an informed decision moving forward.
Yes, this is one of our specialties! With our computerized paint color matching system, Fountain Valley Body Works will restore your vehicle to the original factory color. The repair centers have the ability to perform undetectable color matches and have more than 60,000 colors to choose from. If you are not 100% satisfied with the finished product we will fix the issue immediately. No questions asked!
A claim numbers will be provided by your insurance company at the time you report your accident. If you do nothave your claim number for any reason, our team can always help you retrieve it when you come in. If no insurance company is involved in your repairs, you will not have a claim number.
The length of repair time all depends on the amount of damage to your vehicle, as well as your insurance company and their procedures. Once we inspect your vehicle, we will always include an estimate of how long it will take to complete the work.
During repairs, our team will keep you informed as often as you'd like. If there are any delays or changes in the schedule, we will inform you immediately. Once you car is complete, you will receive a phone call from our team member informing you that the vehicle is ready!
No. You do not need to make an appointment before bringing in your vehicle (unless your insurance company has requested it). Just stop by, at your convenience, and we'll take it from there. Or, if you prefer, give us a call and we will be happy to schedule an appointment.
Yes. We have an Enterprise-Rental-Car office on site that offers our customers a special wholesale rate only available through Fountain Valley Body Works.
Yes. We are more than willing to transport you to your destination if it is within a reasonable distance. Best of all it is FREE.
We offer full-service 24-hour towing and flatbed recovery service and can make all the arrangements necessary to have your vehicle towed to our shop.
Yes. We provide a courtesy wash and vacuum of your vehicle after the repairs are completed.